This is an English translation for convenience. The Czech version is legally binding.
1. Who provides the services
Rebis services, s.r.o., Obřice 22, 411 15 Podsedice, Czech Republic, company ID 22342508, VAT ID CZ22342508 (the “Provider”). Contact: webmaster@rebis.cz.
2. What we provide
The our* family of applications, used in a web browser and in the ourApp mobile app: ourApps (sign-in, organisations, licences), ourCIS, ourCAD, ourChat, ourDisk, ourDoc, ourEmail, ourNote, ourOps, ourPlan, ourShift and ourTask (the “Services”). What each application does is described on its home page. We provide the Services only to businesses and organisations, not to consumers.
3. Definitions
Customer — the organisation that ordered the Services.
Organisation administrator — a person the Customer has put in charge of its organisation in ourApps. Places orders on the Customer’s behalf, assigns seats and creates users.
User — a person the Customer has given access.
Licence — the right to use the Services in the ordered scope (tier, add-on applications, number of seats) for the paid period.
Seat — a licence for one user.
4. Conclusion of the contract
The contract is concluded by an order placed by the organisation administrator on id.ourapps.cloud, in which they accept these Terms and the Data Processing Terms. The contract may also be concluded by an order the Provider creates by agreement with the Customer; the Customer confirms that order as well.
User accounts are created by the organisation administrator or by the Provider. There is no public sign-up.
Prices of the tiers (Free, Basic, Standard, Profi) and add-on applications follow the price list published on www.ourapps.cloud on the day of the order. Prices include VAT.
Trial: every order starts with 30 days free of charge unless the Provider and the Customer agree otherwise. Data created during the trial remain after payment.
Payment in advance: licences are paid in advance for the chosen period (month or year). Annual payment is discounted according to the price list.
Invoices are due within 14 days of issue. We send them by e-mail to the invoicing address given in the order.
Automatic renewal: before the period ends we issue an invoice for the next period in the same scope. Paying it extends the licence.
Adding seats takes effect immediately. For an annual licence we invoice the new seats for the remaining full months of the period (1/12 of the annual price per month); for a monthly licence the new number appears on the invoice for the next period.
Removing seats takes effect from the next period; until then the current number remains. Seats above the new number must be freed by the organisation administrator before the period ends.
The Free tier is free of charge in the scope given by the price list. The Provider may change its scope under Article 11.
6. Non-payment and end of the contract
Cancellation: the organisation administrator may cancel a licence at any time in ourApps. The licence then ends with the paid period and is not renewed. The cancellation can be withdrawn until the period ends. Paid periods are not refunded.
Non-payment: if the invoice for the next period is not paid by the end of the current period, access is locked after it ends. Data are kept and access is restored after payment.
Data after the end: after locking (for non-payment or cancellation) we keep the Customer’s data for at least 14 days. During that time we hand them over on request in a common format (files, documents, exports from the applications). After that period we may delete them; deletion is always a deliberate act of the Provider, never automatic. On the Customer’s request we delete data earlier. Data disappear from backups at the latest when the backup period expires (see the Privacy Policy).
The Provider may terminate the contract with 3 months’ notice to the end of a period, or immediately in the case of a serious breach of these Terms (Article 7).
7. Rules of use
The Customer and its Users:
use the Services in accordance with the law and these Terms,
protect their sign-in details and do not share accounts; each User has their own seat,
do not spread harmful content or spam and do not attempt to access other people’s data or circumvent licences,
are responsible for the content they put into the Services and for having the rights to it.
8. Customer data
Data the Customer and its Users put into the Services belong to the Customer. The Provider uses them only to provide, maintain and repair the Services.
We process personal data in the Customer’s data as a processor under the Data Processing Terms.
The Services run on the Provider’s own servers in the Czech Republic. Details are in the Privacy Policy.
9. Availability
We do not guarantee availability of the Services. We aim for continuous operation; the Services may be temporarily unavailable due to maintenance, updates or faults.
We publish the current status and 90 days of availability history on status.ourapps.cloud.
Where possible we announce planned maintenance with a longer outage in advance.
10. Liability
The Provider is liable for damage caused by breaching its obligations, up to the amount the Customer paid in the last 12 months. This limit does not apply to damage caused intentionally or by gross negligence.
The Provider is not liable for data loss caused by the Customer, its Users or third parties, or for outages caused by circumstances beyond its control.
We back up regularly (see the Privacy Policy); backups serve to restore the Services, not as an archive for the Customer.
11. Changes to the Terms
We announce a new version of the Terms by e-mail to the contact person from the order at least 30 days before it takes effect and publish it on this page.
If the Customer does not cancel before the new version takes effect, the new version applies. If the change is to the Customer’s disadvantage, the Customer may terminate with immediate effect before the change takes effect and we refund the unused full months of the subscription.
12. Bug reports and complaints
Users report bugs and requests with the Report a bug button in the application footer, otherwise by e-mail to webmaster@rebis.cz. Reports are handled by a person.
13. Final provisions
The contract is governed by Czech law, in particular the Civil Code. Disputes are decided by the general courts of the Czech Republic; the court with jurisdiction is the one for the Provider’s registered office.
If any provision is invalid, the others remain in force.
The Czech version is binding; the English translation is for information only.